Hospitality
Hospitality
Provides on-the-job learning to develop effective work habits, attitudes, and career awareness in paid or unpaid work experience that are related to the discipline. Involves the development and documentation of learning objectives and the completion of a paper, presentation, and/or project. Includes both workplace supervisor and faculty adviser feedback and/or written evaluations.
Explores the structural overview of the hospitality industry: food and lodging, resorts, tourism enterprises, attractions, and related operations. Introduces customer service, cultural/economic trends, and career opportunities.
Explores the analysis and management of food, beverage, labor and other costs within a hospitality operation. Examines problem-solving and application of cost control techniques to maximize profits while managing expenses. Investigates establishing standards, cost-volume-profit analysis, forecasting, purchasing and storage controls, menu costing and pricing, theft prevention and labor control.
Explores and develops techniques and procedures of management as they relate to commercial and institutional food and beverage facilities. Examines functions of management, marketing, menu development, effective cost controls in purchasing, labor, and service techniques.
Introduces the operations and components of a hotel-resort facility. Explores front office, housekeeping, food and beverage, sales and marketing, accounting, property maintenance, human/resource management, and information systems.
Investigates the structure and practices of supervision in the hospitality industry: recruiting, hiring, training, retention, discipline, and employee engagement. Introduces guest relations practices: customer service, conflict resolution, ethics, etiquette, and serving guests with unique and diverse needs.
Explores the structure and financial performances of the events industry: social events, corporate meetings, conferences, conventions, and expositions. Introduces event planning, client management, attendee engagement, cultural/economic trends, and career opportunities in the event industry.