To earn a Certificate of Achievement in CNSE: Technical Support Specialist, students must complete a minimum of 20-22 units. The Technical Support Specialist program offers training in the fundamentals of computer hardware, networking, and software applications. The program is oriented towards hands-on courses in order to prepare students for employment in the computer service and support industry. Computer support specialists provide technical assistance, support, and advice to customers and other users. This occupational group includes technical support specialists and help-desk technicians. In addition, this program could also serve as a starting point for certifications and/or degrees in computer science, computer networking, and computer information systems including professional certifications offered by Microsoft and Cisco.
To earn a Certificate of Achievement in CNSE: Technical Support Specialist, students must complete a minimum of 20-22 units. The Technical Support Specialist program offers training in the fundamentals of computer hardware, networking, and software applications. The program is oriented towards hands-on courses in order to prepare students for employment in the computer service and support industry. Computer support specialists provide technical assistance, support, and advice to customers and other users. This occupational group includes technical support specialists and help-desk technicians. In addition, this program could also serve as a starting point for certifications and/or degrees in computer science, computer networking, and computer information systems including professional certifications offered by Microsoft and Cisco.
Course List | Course ID | Title | Units/Hours |
| CNSE M01 | Networking Fundamentals | 4 |
| CNSE M05 | Fundamentals of Computer Networking | 4 |
| CNSE M30 | MS Windows Administration | 3 |
| CNSE M55 | Linux Networking and System Administration | 3 |
| 3-4 |
| 3-4 |
| Total Units | 20-22 |
Course List | Course ID | Title | Units/Hours |
| CNSE M06 | Cisco Fundamentals of IT Essentials: PC Hardware & Software | 4 |
| CNSE M105 | AWS Cloud Foundations | 3 |
Course List | Course ID | Title | Units/Hours |
| CS M10A | | 4 |
| CS M10J | Introduction to Computer Programming Using Java | 4 |
| CNSE M67 | VMware vSphere Fundamentals | 3 |
| CNSE M82 | Introduction to Network Security | 3 |
| CNSE M106 | Cloud Architecture | 3 |
Upon successful completion of this program, students will be able to:
- provide varied type of advanced support in a Microsoft or Linux environment in a medium-size to enterprise size organization.
